During nine years as Operations Director at Pennies, I worked through the shift from a single nursery to a multi-site group. That meant far more than opening extra buildings.
The work included group budgets and P&L responsibility, staffing and labour cost, management information, procurement, an acquisition and integration, and delivery of a purpose-built new site through planning, registration preparation, recruitment, fit-out and opening.
As the group grew, the management structure and operating disciplines had to grow with it. That experience is why my advice focuses on the business behind the setting: the parts that determine whether growth is controlled and whether the organisation can function without everything coming back to the owner.
These figures come from my operating role before I founded The Nursery Business. They are not client results.